In order to enhance security, CWB is requiring all clients to update their password to a strong password. Please change your password by March 3, 2020, or the system will force you at your first login after that date. Update your password in the profiles and preferences menu.
The security question will remain until all passwords have been changed.
View our tips on creating a strong password.


For password resets or technical support, please contact us during business hours.

To report a lost or stolen debit card, or if you forgot your pre-selected questions, please contact anytime at 1-866-673-3918 toll free.

Your Client Card or Access Number can be found on your debit card. CWB business clients using CWBdirect Online Banking may choose to delegate access to viewing accounts and setting up transactions to their company's staff members. In this case, any staff accessing CWBdirect will have a username assigned by the account signer who has granted them access. For help logging in to CWBdirect, please contact your branch or phone 1.866.843.3917.