Important Note: We've recently updated our login process to improve the experience without compromising your security.

As a reminder, for your protection CWB requires all clients to update their password to a strong password.

Attention business clients: The signer must perform the initial password change, not a delegate, or the account will be locked out. If a delegate requires a password reset, they must contact the signer before contacting the branch.

To update your password: login to your account, visit Profiles and Preferences and select Change Password.

View our tips on creating a strong password.


For password resets or technical support, please contact us during business hours.

To report a lost or stolen debit card, or if you forgot your pre-selected questions, please contact anytime at 1-866-843-3917 toll free.

Your Client Card or Access Number can be found on your debit card. CWB business clients using CWBdirect Online Banking may choose to delegate access to viewing accounts and setting up transactions to their company's staff members. In this case, any staff accessing CWBdirect will have a username assigned by the account signer who has granted them access. For help logging in to CWBdirect, please contact your branch or phone 1.866.843.3917.